Certified Medical Assistant

Employment status: Regular Full-Time, Hourly, Non-Exempt – 40 hours per week. Reports to: Director of Nursing.

About Us

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

Responsibilities

• Collaborate with the larger clinic team to provide patient care through intake, onsite diagnostics and treatments, patient education, and occasional home visits in the context of whole-person care with a team model.
• May provide nursing support directly for one specific provider or rotate among all the providers.
• Retrieve messages from the nurse voicemail when needed, sending messages to the appropriate physician and/or their nurse.
• Perform in-office procedures as needed: HbA1c, blood glucose, strep screen, U/A, pregnancy test, EKGs, audiometry, and spirometry.
• Provide PO, IM, and nebulized medications as needed.
• After training, may administer VFC vaccines.
• Provide training and resource support for volunteer nurses.
• Perform phlebotomy for in-office laboratory when needed.
• Collaborate with other team members by making phone calls on behalf of the provider to the patient, pharmacy, or another physician’s office.
• Provide patient education as directed by the provider.
• Provide patient follow-up through phone calls and occasional home visits.
• Deliver care in a manner that preserves patient autonomy, dignity, and rights.
• Participate in on-going quality improvement (QI) activities within defined roles.
• Answer incoming calls from patients, pharmacies, and other healthcare providers using established clinical protocols.
• Relay test results as directed by a provider and answer questions within defined MA scope of practice.
• Escalate complex medical questions, red flag symptoms, or concerns requiring clinical assessment to the Triage RN immediately per protocol.
• Document all patient phone encounters accurately per clinical protocols.
• Function under the direct supervision of the Triage RN when serving in a phone MA role.
• Provide health education to community health workers within the Community Health program if designated.
• Perform quality control measures on equipment if assigned.
• Perform OSHA requirements for sharps containers, biohazard bags, and expired medications.
• Perform sterilization of surgical instruments with autoclave protocol if needed.
• Complete Health Department Reporting for Communicable Diseases.

Requirements

• Current National Medical Assistant Certification required.
• Current CPR certification.
• Diploma or Associate Degree from a Medical Assisting Program.
• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values.
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs.
• Computer literacy and familiarity with MS Office products as well as electronic medical records preferred.
• Outpatient experience is preferred.
• Adherence to OSHA and confidentiality requirements.
• Ability to work well in a team setting.
• Familiarity with medical terminology is preferred.
• Bilingual preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching.
• Must be able to lift and/or assist patients (with or without reasonable accommodation).
• Must be able to perform repetitive movements associated with clinical care.

Special Conditions of Employment

• Annual TB screenings.
• Proof of previous Hepatitis B vaccination, although employee may decline vaccination by signing a declination form.

Benefits

• 100% Employer-paid medical and dental insurance.
• 100% Employer-paid life and disability insurance.
• Simple IRA with employer match up to 3%.
• HSA with up to $1,300 match by employer or FSA.
• Low-cost vision insurance.
• 3 weeks of PTO in the first year.
• 10 paid holidays.
• Limited weekends.
• Consistent schedule.
• Diverse team and patient population.
• Mission leave.
• Extended Illness Benefit.