Certified Medical Assistant

About the role

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

The Certified Medical Assistant (CMA) will support medical providers in delivering care for patients enrolled in pre-exposure prophylaxis (PrEP) services and in delivering primary care and HIV specialty care for patients living with HIV. The CMA is supervised by the Nurse Manager and ultimately the Director of Clinical Care.

Responsibilities

• Support physicians, nurse practitioners (NP) and physician assistants (PA) in the care of patients receiving PrEP services and in the care of patients living with HIV
• Escort patients to exam rooms
• Perform vital signs
• Return phone calls within 24 hours
• Conduct patient interviews including history, complaints, and current medications
• Prepare patients for examinations, and assist the physician, NP or PA during examinations
• Collect and prepare laboratory specimens (including phlebotomy) or perform basic laboratory tests
• Prepare referrals as ordered and collaborate assigned patient care team and provide relevant support to clinical operations and patient care
• Document in the electronic medical record
• Conduct triage and schedule patients for appointments with clinical provider or for laboratory specimen collection
• Provide treatments, administer medications and vaccines as directed
• Authorize medication refills as directed
• Perform administrative duties related to patient care as directed
• Abide by all state and agency policies regarding confidentiality of patient information
• Responsible for general clinic housekeeping and disinfection of exam rooms and other treatment areas as necessary
• Participate in quality improvement activities as indicated

Qualifications

• Certified as a Medical Assistant, preference for strong phlebotomy skills
• Self-starter with the ability to multi-task
• Electronic Medical Record system knowledge preferred
• Possess excellent communication skills (writing, spelling, listening and speaking)
• Cooperates as a team member
• Possesses problem solving and decision-making abilities
• Utilizes good management techniques
• Follows through to completion of assigned tasks
• Proficiency in word processing, spreadsheet database and presentation software
• Abides by all policies and procedures concerning personnel including conflict of interest policy
• Certified Medical Assistant with at least 2-3 years of experience in clinical setting
• Local travel between agency locations and other community agencies
• Certified Medical Assistant license/licensure

Physical demands

• While performing the duties of this job, the employee is frequently required to sit and talk or hear
• The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus