Certified Medical Assistant

Certified Medical Assistant encompassing both administrative and clinical aspects of medical assisting. Primarily based at our Staples office, floating as needed between our 2 other offices in Corpus Christi.

Responsibilities Include

• Greets patients and performs check-in/check-out procedures in an accurate and timely manner.
• Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
• Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system.
• Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior.
• Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
• Assesses patient symptoms, reactions, and physical condition. Records all data in athenaClinicals.
• Effectively determines response priority and level for patient telephone calls and patient portal messages, consults with physician or physician assistant or nurse practitioner, and documents appropriately.
• Responsible for collecting specimens and following CLIA regulations.
• May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner.
• Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
• Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
• Prepares for patient office visits and prepares lab work in patient charts.
• Makes patient reminder calls for lab work (2) two weeks prior to patient appointments.
• Scans and attaches patient medical records and administrative documents in athenaClinicals.
• Reviews and processes incoming faxes and flow labs that are not electronically sent.
• May participate in preparing payment batches and maintaining accurate office cash transactions.
• Processes medication authorizations and refills.
• Organizes drug sample closet and discards expired medications appropriately.
• Reschedules patients as appropriate by maintaining athenaClinicals automated appointment scheduling reminder system.
• Maintains appointment waitlist and schedules appointments from waitlist when feasible.
• Exercises sound judgment when dealing with challenging and stressful situations.
• May occasionally act as a trainer for other medical support staff or students.
• Performs other duties and responsibilities as required, assigned, or requested.

Qualifications

• Completion of an accredited Medical Assistant program.
• Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) or other equivalent certification organization.
• Current CPR certification preferred.
• At least 1 year of relevant medical assistant experience in a physician office.
• Broad understanding of clinical operations and physician office practice.
• Nephrology medical office or dialysis experience highly preferred.
• athenaClinicals electronic health record experience.
• Experience with other secure clinical communication and billing applications such as PMD soft.
• Demonstrates knowledge and understanding of HIPAA and other patient privacy laws.
• Maintains rigorous confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees.
• Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
• Basic knowledge of medical examination, diagnostic and treatment room procedures.
• Knowledge of medical terminology.
• Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.