Certified Medical Assistant

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We aim to improve the experience for everyone involved, including patients, providers, employers, and health networks. Since 2008, we've provided seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the US Department of Education, or completed relevant Medical Assistant training by any branch of the armed forces
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)

Qualifications

• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Skills

• Excellent specimen collection technique
• Tactful interpersonal skills during patient interactions
• Self-awareness to utilize strengths and develop areas of opportunity
• Nimble approach to respond to the needs of patients and team
• Unwavering drive to help and serve others and create amazing moments for members and teammates

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. Eligible team members receive:

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends, and family
• Employee Assistance Program - free confidential services for stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - option to cash out up to 40 accrued hours per year
• Rounds - Providers end patient care one hour early each week to participate in shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

For more information, visit https://www.onemedical.com/careers/.