Certified Medical Assistant

About the Role

The person in this position is a member of the Patient Centered Health Care Home team, where each team member plays an integral role in providing patient-centered health care. They assist the provider and the team in the overall coordination, preparation, examination, and treatment of the patient while performing the minimum competency requirements for a medical assistant.

Responsibilities

• Reviews patient records prior to the visit.
• Reminds patients of appointments as necessary.
• Identifies if all previous orders were completed and ensures that all necessary reports are in place.
• Reviews gaps in care as necessary.
• Performs check-in duties appropriately and timely.
• Records vital signs and other measurements accurately.
• Updates all information related to meaningful use and PCHCH requirements.
• Carries out necessary check-in clinical procedures appropriately per protocols.
• Performs check-out duties appropriately and timely.
• Carries out clinical procedures and orders as directed by the provider efficiently and accurately.
• Administers medication as ordered by the provider.
• Assists in simple wound dressing as necessary.
• Refers patients as necessary and completes laboratory orders accurately.
• Performs administrative duties such as preparing patient exam rooms, inventorying supplies, and completing necessary forms.
• Follows up on no-shows and schedules as necessary.
• Sterilizes, labels, and packs instruments as necessary.
• Retrieves and returns calls from patients, staff, and other agencies in the community.
• Calls patients for laboratory and/or other reports.
• Schedules appointments as necessary.
• Operates basic medical equipment.
• Documents consistently and appropriately in EMR.
• Communicates with the provider and other members of the team to enhance patient care.
• Regular and reliable on-site attendance is required.
• Performs other related duties as assigned.
• Attends and participates in PCMH huddles, in-services education programs, and meetings as required.
• Demonstrates excellent customer service to patients and/or providers and promotes a positive image of KPHC.
• Provides feedback for quality improvement activities.
• Arrives to work promptly and informs supervisor when late or absent is imminent.
• Answers phones within a reasonable amount of time and takes accurate messages.
• Is open to feedback during evaluations and other times.
• Demonstrates willingness to improve job performance as necessary.
• Maintains and improves personal competence.
• Observes safety and security procedures; determines appropriate actions beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Requirements

• High School Diploma/GED required.
• Medical Assistant Certification required.
• One-year certificate from college or technical school; or equivalent combination of education and experience.
• Current BCLS/CPR certification.
• Previous experience with basic computer systems required.
• Knowledge of basic medical terminology required.
• Bi-lingual preferred.

Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.