Certified Medical Assistant

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth.

About the role

The Certified or Registered Medical Assistant (CMA/RMA) plays a critical role in supporting both patients and providers; ensuring care is delivered efficiently, accurately, and with compassion. This position serves as a key member of the care team, responsible for clinical support, patient flow, and coordination of care; contributing to improved patient outcomes and overall clinic operations.

Responsibilities

• Clinical Support & Patient Care
  • Prepare and stock exam rooms to ensure readiness for patient care
  • Room patients, obtain vital signs, and assess needs to support provider decision-making
  • Assist providers with procedures and direct patient care
  • Administer injections, perform EKGs, and support treatment interventions
  • Perform point-of-care testing and specimen preparation in compliance with CLIA standards
• Care Coordination & Patient Communication
  • Triage patient phone calls and respond to clinical inquiries
  • Review test results, medications, and coordinate pharmacy communication
  • Facilitate referrals and support continuity of care
  • Communicate effectively with patients, families, and care teams to support outcomes
• Documentation & Compliance
  • Complete accurate and timely documentation within the Electronic Health Record (EHR)
  • Maintain compliance with clinical and regulatory standards including OSHA, CLIA, ADA, and VFC requirements
  • Ensure proper handling of patient information and adherence to organizational protocols

Requirements

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
• Graduate of an accredited ABHES or CAAHEP Medical Assistant program
• High school diploma or equivalent
• American Heart Association BLS certification
• Strong knowledge of clinical procedures and patient care practices
• Computer proficiency with accurate data entry skills

Preferred Qualifications

• Experience in an ambulatory or outpatient care setting
• Familiarity with VFC, CHIRP, and VOMS systems
• Experience supporting diverse patient populations in a fast-paced environment

Benefits

• Robust benefits package (medical, dental, vision)
• Generous PTO
• 401(k) with employer contribution
• Life and disability coverage