Certified Medical Assistant

About the role

Legacy Health, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Portland area. At Legacy Health-GoHealth Urgent Care, we place the needs of our patients first — by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interviews patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.

Requirements

Education

• High School Diploma required
• Graduate of a Medical Assisting Program preferred

Work Experience

• Medical Assistant experience preferred
• Front Desk experience preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)
• One of the following certifications is required (or must obtain within 15 months of hire):
  • CCMA — Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
  • CMA — Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants)
  • RMA — Registered Medical Assistant (verified through AMT, American Medical Technologists)
  • NCMA — National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
  • NRCMA — Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
• In lieu of an approved MA Certification, the following certifications are accepted at the time of hire:
  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT — Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
  • CNA — Certified Nursing Assistant

Responsibilities

• Conduct patient registration, including securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned center
• Coordinate provider referrals to assigned Specialist
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, including conducting interviews to verify patient information, record medical history, and confirm purpose of visit
• Perform preliminary physical tests (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed
• Conduct point-of-care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG) and provide patient information to provider
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Complete order sheets to maintain supply inventory levels; regularly check expiration dates on supplies
• Maintain medical records and scan charts to patient files
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• All other duties as assigned

Skills

• Basic Medical Assistant duties
• Ability to type quickly; basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect, and sensitivity to cultural/social differences