Certified Medical Assistant

About the role

Provides clinical and administrative assistance in the delivery of patient care during the clinic hours of operation and assists with patient cases remotely during non-clinic hours.

Responsibilities

• Manages the Electronic Medical Records system, including taking appropriate action such as monitoring Medical Provider in-boxes, responding to communications and transferring documents to correct locations
• Processes prescription refill requests
• Acts as first-line of communication with organizational partners as needed and properly and promptly acts on information provided
• Performs lab technologist and/or phlebotomy services during clinic hours of operation
• Provides general Medical Provider support and assistance including, but not limited to communicating medical results and other information to patients
• Identifies volunteer/staff needs and assists in the facilitation of trainings as needed
• Works with Clinic Manager and Medical Providers to implement and maintain clinic policies and procedures
• Utilizes and promotes infection control measures and universal precautions to maintain high quality of health and safety during clinic operation
• Helps perform medical supply inventories
• Ensures well-being of patients in the clinic
• Maintains a system of confidentiality according to the clinic’s policies and procedures and HIPAA guidelines
• Fosters teamwork within the clinic
• Prepares supplies and equipment in examination rooms
• Completes initial preliminary testing, preparation and information gathering with patients and communicates results to the Medical Provider on duty
• Completes other tasks as assigned

Qualifications

• Must have the ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
• Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor
• Must possess a CMA, CCMA, RMA or NCMA certification
• Two years direct patient care experience preferred
• Working knowledge of infection control and universal precautions preferred
• Working experience with acquiring and processing lab specimens preferred

Requirements

• Ability to work in an office, clinical, or hybrid work environment
• Ability to sit, stand, walk, and use standard office equipment for extended periods
• Must be able to lift up to 15 pounds at times
• Occasional travel may be required for training, conferences, organizational meetings, and other business-related activities