Certified Medical Assistant

Performs the daily Exam room preparation and inventory management

• Cleans/disinfects room according to cleaning standards
• Stocks exam rooms per clinic standards
• Secures equipment and supplies at the end of the clinic day
• Ensures that sufficient supplies are available
• Forwards supply order to site manager/administrator per clinic procedure
• Checks for expired supplies and medications on a monthly basis and removes the expired supplies and gives to the site manager/administrator
• Inventories patient assistant medications daily, as per clinic procedure

Exam Room Setup and Testing

• Correctly prepares exam room
• Sets up appropriate trays and equipment for testing to be done during the visit
• Completes and documents screenings appropriately: tobacco, alcohol, recreational drugs, fall risk, PHQ-9
• Reviews allergies and documents accordingly
• Reviews chart alerts and recommends appropriate referrals
• Initiates patient education according to the individual needs of the patient and gaps in care
• Elicits and incorporates patient feedback regarding the plan of care and notifies the nurse or provider
• Notifies provider/nurse that the patient is ready to be seen
• Records in the electronic health record the disposition of missed appointments, no show appointments, patients that left without being seen and then initiates tracking
• Makes phone calls and mails letters according to provider instruction per clinical policy

Provider Assistance and Minor Procedures

• Chaperones provider as needed and during sensitive exams
• Aids provider with physical exams as needed, including pelvic exams, pap smears
• Prepares equipment and assists provider with specimen sampling, point of care testing and procedures
• Affirms that consent is given and documented appropriately
• Affirms that time outs are performed and documented appropriately
• Administers prescribed medications and injections per policy
• Performs dressing changes, ear lavage and eye irrigations according to policy
• Affirms cleaning and sterilization procedures are adhered to according to policy

Checklist / Log Completion and Labs, Testing and Equipment

• Completes the daily logs of the following:
• Eye wash stations: bump and flush test
• Oxygen tanks
• Refrigerator temperature log
• Equipment log
• . Point of Care Testing
• Glucose testing and controls
• Hemocue testing and controls
• Hemoglobin testing and controls
• Urinalysis testing and controls
• Urine pregnancy test testing and controls
• Fecal occult blood testing and controls
• Influenza A &B testing and controls
• Strep A testing and control
• . Specimen Collection
• Nasopharyngeal swabs
• Throat culture
• . Testing Set-up and Completion
• EKG
• Peak Flow Meter
• Visual Acuity
• Audiometry

Infection Control/Prevention

• Follows PHC Transmission-based precautions
• Follows standard precautions with all patients
• Demonstrates WHO guidelines for hand hygiene with soap/water and hand sanitizer
• Demonstrates cleaning, disinfection, sterilization of instruments and high-level disinfection of equipment
• Inspects multi-dose vials/bottles for contamination and discards appropriately if it appears contaminated
• Indicates opening date on a multi-dose vial/bottle and discards at the end of 28 days

Quality Measures and Continuity of Care

• Instructs/escorts patients to the next level of care for that day (x-ray, lab, pharmacy)
• Schedules appointments for continuity of care and to close care gaps
• Manages tasks in NextGen and Scans documents as needed
• Reviews and use Previsit planning sheets daily to prepare for appointments
• Discusses preventative services with the patients and documents any barriers
• Work with FOA/Scheduling if unable to perform scheduling needs
• Plan, organize and participate in quality projects appropriate to department
• Review monthly quality reports, encourage and lead team to meet measure goals