Jobs · Customer Service · North Carolina

Certified Field Trainer

Bug Out Service, LLC · North Carolina, United States · 2 wk ago
Customer ServiceFull-time

Primary Responsibilities

  • Field Training New Pest Specialists – conduct on-the-job training with new hires during their first 6 weeks and ensure completion of weekly Field Training Checklists
  • Peer Support for New Pest Specialists – conduct weekly check-ins and monthly meet-ups with new hire during their first year and complete associated documentation for records
  • Successful completion of Rentokil NA Field Training Certification Program (with biannual recertification)

Additional Job Duties

As Certified Field Trainer (Trainee’s Weeks 1-6):

  • Conduct ride-along for job candidates during the interview process
  • Arrive on time and prepared for training
  • Effectively train skills and provide ample feedback in a timely manner
  • Weekly communication with Trainee's Manager
  • Weekly evaluation and progress sign-off for Field Training Checklists

As Peer Support (Trainee's Week 6 – 1 Year):

  • Develop solid working relationship with Trainee
  • Be available by phone (or text) to answer questions from Trainee
  • Help shape expectations for Trainee as they go through the different phases of training and onboarding
  • Help them make a successful transition from Trainee to productive employee
  • Communicate any concerns / issues to Trainee's Manager

Compensation and Benefits

  • Standard compensation rate for Field Training days
  • Retention bonus for Peer Support*
  • Development of your training, communication, and leadership skills
  • CFT must be designated as Primary Peer Support; Trainee must be retained for 1 year + 1 day

Qualifications

  • At least 1 year with Rentokil North America as a Pest Specialist
  • Fully-trained according Rentokil NA Career Advancement Program (Career Level 4 or 5)
  • Licensed with appropriate state/province applicator license & categories
  • Favorable ratings from the most recent Annual Performance Review
  • Conducts himself/herself in a professional manner
  • Must posses valid driver's license from state of residence

Benefits

  • Professional and Personal Growth: Multiple avenues to grow your career; Training and development programs available; Tuition Reimbursement benefits (for FT Colleagues)
  • Health and Wellness: Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more; Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Savings and Retirement: 401(k) retirement plan with company-matching contributions
  • Work-Life Balance: Vacation days & sick days; Company-paid holidays & floating holidays; A company mindset that prioritizes health, safety, and flexibility

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