CEP - Patient Care Representative

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we offer convenient access to nationally renowned surgeons, compassionate staff members, and cutting-edge technology. For over 30 years, our board-certified ophthalmologists and optometrists have provided for the eye care needs of Lowcountry patients. Our mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care.

About the role

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first and last point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the appointment schedule for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Perform additional administrative responsibilities as needed.

Requirements

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Skills

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately to meet deadlines and requirements.

Schedule

This is a full-time position located in Summerville, Nexton, and Cofield locations. Days and hours may require travel to other locations as necessary in the Charleston/Low Country area.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off