CEP - Patient Care Representative

About US Eye

US Eye is a physician-led, patient-centric network of eye care practices dedicated to providing exceptional patient service through premium technology and expert care. We operate 50 clinics and 5 surgery centers, serving more than 1,000 team members across Florida, the Carolinas, and Virginia. Carolina Eyecare Physicians, part of US Eye, is a leading multi-disciplinary group offering comprehensive care in ophthalmology, optometry, cosmetic surgery, and skin care, with over 30 years of experience.

About Carolina Eyecare Physicians

Carolina Eyecare Physicians is a nationally recognized multi-specialty group providing top-tier eye care services. With multiple locations in Charleston and surrounding areas, we aim to offer convenient access to skilled surgeons and advanced technology. Our mission is to enhance the quality of life for our patients through compassionate care and continuous improvement in eye health.

Job Summary

Patient Care Representatives are essential for creating a welcoming and efficient environment for patients. They greet and direct patients, assist with check-ins, and handle various administrative tasks.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry.
• Maintain the reception areas and provide assistance as needed.
• Verify and assist with patient questionnaires and forms.
• Print daily schedules and disseminate information via phone and computer systems.
• Handle walk-in patients, scheduling inquiries, and prescription/record pick-ups.
• Update next-day charts and complete appointment confirmations.
• Ensure a tidy and safe workspace for both patients and staff.
• Collect payments and fill out necessary reports and forms.

Competencies

• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Ability to read, write, and perform basic mathematical calculations.
• Excellent communication and multitasking skills.
• Ability to work under pressure and respond positively to patient inquiries.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond positively to patient requests.
• Associate's degree preferred.

Position Type and Expected Hours of Work

This is a full-time position located in [CITY, STATE]. Days and hours are flexible, including travel to other locations as necessary.

Benefits

• 401(k) with company match.
• Medical and dental insurance.
• Vision benefits.
• Flexible spending accounts.
• Pet insurance.
• Disability insurance.
• Life insurance.
• Continuing education.
• Paid time off.

Equal Employment Opportunity

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.