CEP - Patient Care Representative

About US Eye

US Eye is a physician-led, patient-centric network of eye care practices dedicated to providing exceptional patient service through premium technology and expert care. We operate 50 clinics and 5 surgery centers, serving more than 1,000 team members across Florida, the Carolinas, and Virginia. Carolina Eyecare Physicians, part of US Eye, is a leading multi-disciplinary group offering comprehensive care in ophthalmology, optometry, cosmetic surgery, and skin care.

About Carolina Eyecare Physicians

Carolina Eyecare Physicians is a nationally recognized multi-specialty group with multiple locations in Charleston and the surrounding areas. Founded over 30 years ago, our board-certified ophthalmologists and optometrists provide top-tier care to patients in the Lowcountry region. Our mission is to "Bring Clear Vision to Life" by fostering strong patient-provider relationships and delivering excellence in eye care.

Job Summary

Patient Care Representatives are responsible for creating a welcoming environment and ensuring smooth patient interactions. They greet and direct patients, assist with check-ins, and handle various administrative tasks.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry.
• Maintain reception areas and provide assistance as needed.
• Verify and assist with patient questionnaires and forms.
• Print daily schedules and disseminate information via phone and software systems.
• Cross-check and update patient charts.
• Complete appointment confirmations and collect payments.
• Fill out essential reports and forms.

Competencies

• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Ability to read, write, and perform basic mathematical calculations.
• Excellent communication and multitasking skills.
• Ability to work under pressure and respond positively to patient inquiries.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond positively to patient requests.
• Associate's degree preferred.

Position Type and Expected Hours of Work

This is a full-time position located in [CITY, STATE]. Days and hours are subject to travel to other locations as necessary.

Benefits

• 401(k) with company match.
• Medical and dental insurance.
• Vision benefits.
• Flexible spending accounts.
• Pet insurance.
• Disability insurance.
• Life insurance.
• Continuing education.
• Paid time off.

Equal Employment Opportunity

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.