Centralized Services Operations Coordinator

Job Details

Responsibilities

- Serve as a key liaison among internal teams, leadership, and external partners to ensure timely processing of agreements, effective tracking of deadlines and deliverables, and adherence to regulatory and organizational requirements. - Coordinating communications, managing records and document workflows, and supporting contract and grant administration - Supports contract and Memorandum of Understanding (MOU) administration by tracking agreement status, deadlines, renewals, and deliverables, coordinating with partners, and assisting with the processing, routing, and maintenance of contract records and documentation - Serves as the primary point of contact for complaints by coordinating intake, routing, tracking, reporting, and trend monitoring to ensure timely resolution and compliance with organizational and state requirements. - Support departmental initiatives related to records management, policy and SOP administration, complaint tracking, and quality assurance activities - Assist unit management with processing, documenting, tracking, following up on, and reporting Equal Opportunity (EO) complaints, compliance, monitoring, and reporting activities - Supports Quality Assurance (QA) team by monitoring activities, maintaining documentation, coordinating information requests, tracking corrective actions, assisting with reports, and monitoring deadlines and required follow-up activities.

Desired Skills

- Proficiency in Microsoft Office Software - Extremely organized and detail-oriented with the ability to manage multiple projects while meeting firm deadlines - Ability to be a good team player with a collaborative approach - Use of analytical judgement and decision-making abilities - Advanced communication skills - Excellent writing skills

Required Education & Experience

- Bachelor's degree - Minimum of 3 years of related experience

Compensation

- Starting Salary Range: $55,601.96 - $72,282.00 depending on skills, qualifications and experience. - FLSA: Exempt

Benefits

- Health/Dental/Vision/Life Insurance - Paid Leave - Retirement - Work/Life Balance Programs - Professional Development

Equal Employment Opportunity Employer

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws.

Background Check & Drug Testing

All selected candidates must undergo a pre-employment background check and drug screening.

E-Verify

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States.