Centralized Intake Worker

About the Role

The Centralized Intake Worker serves as the first line of defense in alleviating abuse, neglect, and exploitation of children and vulnerable adults statewide. This role involves receiving and professionally assessing telephone calls, conducting thorough interviews regarding possible mistreatment, and acting as the initial contact point for potential abuse victims. Workers participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage, and coordinate with law enforcement during emergencies.

Responsibilities

• Answer and assess incoming calls regarding possible cases of mistreatment, neglect, and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when necessary.
• Coordinate with law enforcement personnel in emergency situations.
• Prepare necessary reports and records to reflect daily activities.
• Maintain detailed case records and extensive documentation.
• Participate in a 24-hour on-call rotation and mandatory overtime.
• Perform related work as required, including frequent travel.

Requirements

• Bachelor's degree from an accredited college or university.
• Valid West Virginia driver’s license and reliable transportation.
• Strong oral and written communication skills.
• Successful completion of a background check for employment.
• Must obtain licensure as a Social Worker from the West Virginia Board of Social Work within a timeframe established by the appointing agency (until licensure is obtained, duties requiring a licensed social worker are restricted).

Counties of work: Kanawha or Marion.

About the Organization

The Bureau for Social Services, operating under the West Virginia Department of Human Services, champions the security, permanence, and welfare of children and vulnerable adults. The bureau empowers individuals and strengthens families by addressing abuse, neglect, or financial exploitation. Workers receive extensive training to handle delicate situations with compassion and dignity, contributing to a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services, and safe, supportive environments.