Centralized Intake Coordinator
Gentiva · Atlanta, GA · 4 wk ago
OTHRPart-time
About the role
Coordinate Referrals.
Support Operations.
Ensure Timely Response.
Responsibilities
- Manage all aspects of referral acceptance and/or response.
- Closely coordinate with local Gentiva family brand to ensure smooth operations and exceptional service to referral sources.
- Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses, including acceptance, non-admissions, and pending patients.
- Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues.
- Maximize efficiencies with vendors and referral partners to ensure a streamlined intake process.
- Participate in meetings, committees, and special projects to continuously improve processes and outcomes.
- Maintain compliance with all company policies, procedures, and applicable federal and state regulations.
Requirements
- Strong customer service skills with the ability to communicate effectively and professionally.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Experience working in an interdisciplinary setting with the ability to maintain business and clinical files in an orderly fashion.
- High school diploma or equivalent with customer service experience.
- Able to work collaboratively with internal teams and external partners.
- Compliance with annual training requirements.
Qualifications
- Strong customer service skills with the ability to communicate effectively and professionally.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Experience working in an interdisciplinary setting with the ability to maintain business and clinical files in an orderly fashion.
- High school diploma or equivalent with customer service experience.
- Able to work collaboratively with internal teams and external partners.
- Compliance with annual training requirements.
Skills
- Customer Service Skills
- Organizational Skills
- Interdisciplinary Experience
- Collaborative Teamwork
- Compliance Knowledge
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Additional Full-Time Benefits
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Pay
- Competitive Pay
Schedule
- Sat & Sun 8am-8:30pm est