Central Intake Coordinator

About the Role

As our Central Intake Coordinator, you will perform intake functions including clinical and financial review of all referrals as designated by hospital assignment, which includes submitting insurance benefit verifications and prior authorizations. In this role, you will approve or escalate referrals based on clinical or financial capabilities of each campus. You will collaborate with multiple referral sources including hospital systems, case managers, and individual facility leadership teams.

Responsibilities

• Monitor hospital portals for new referrals and confirm receipt of referral in portal.
• Coordinate the initial intake and clinical assessment of each referral received, and work referrals to green, yellow, or red-light status.
• Communicate received referrals with corresponding hospital liaison for further follow-up.
• Send all received referrals for benefit verification.
• Document all received referrals in the Customer Relationship Management software.
• Utilize portals for documentation of the status of each referral (accepted, denied, considering).
• Escalate clinical yellow-light referrals to campus clinical support for clinical determination.
• For referrals not Medicare A primary, calculate med cost out and send to Divisional Vice President for approval as required.
• Evaluate referrals to be assigned to the appropriate campuses based on payer source and bed availability.
• Support sales throughout the initial referral process.
• Other duties as assigned.

Requirements

• Associate Degree.
• 3-5 years of experience.

Physical Requirements

• Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours.
• Must be able to lift at least 50 lbs.
• Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Benefits

• Competitive salaries and weekly pay.
• 401(k) company match.
• Mental Health Support Program.
• Student Loan Repayment and Tuition Reimbursement.
• Health, vision, dental, and life insurance (kicks in on the first of the month after your start date).
• First-time homebuyers' program.
• HSA/FSA options.

About Trilogy Health Services

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Six months of training, orientation, and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period—a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

State law requires a criminal record check as a condition of employment for this role.