Central Intake Coordinator

Position Summary

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility.

Key Responsibilities

• Collaborate effectively with individuals and community referral sources to facilitate access to services
• Register new individuals into the electronic health record system
• Verify insurance eligibility and schedule initial appointments
• Maintain an organized waitlist for services
• Work closely with fiscal, administrative, and program teams to ensure smooth operations

Requirements

• Associate's degree or equivalent experience required
• Office and data entry experience necessary
• Bilingual in Spanish is a plus
• Strong verbal and written communication skills
• High level of accuracy in work and communication
• Proficient computer skills, including the ability to work independently in Microsoft Outlook, Word, Excel, Publisher, PowerPoint, and other specialized databases
• Skills in reading, analyzing, and interpreting information
• Organizational skills to keep systems orderly and the ability to collaborate effectively with diverse staff
• Visual acuity for reading and interpreting written and computer screen data
• Manual coordination and dexterity for operating a computer and other office equipment
• Ability to sit for extended periods while using a computer

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability

Pay

$20 an hour

Schedule

Open Shift: Monday through Thursday 8:30am-5pm, & Friday 9am-3pm (40hrs)