Centralized Intake Specialist

Panacea Health Corp is seeking a dynamic and detail-oriented Centralized Intake Specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and clients, managing incoming referrals and inquiries, and coordinating initial assessments with efficiency and compassion.

About the role

This part-time, remote position requires working every Saturday and Sunday from 8am to 8pm. Applicants must live in Pennsylvania.

Responsibilities

• Act as the primary point of contact for incoming referral calls, emails, and inquiries, providing friendly and professional assistance
• Collect and verify patient information accurately using electronic health records (EHR) and PointClickCare
• Screen and triage initial patient needs based on health regulation policies and medical terminology knowledge
• Schedule follow-up visits, and coordinate with skilled nursing facilities to ensure smooth patient flow
• Maintain strict confidentiality of all patient records in compliance with health privacy regulations
• Assist with verifying insurance details and supporting medical administrative support tasks
• Document all interactions thoroughly in electronic health records (EHR) systems, ensuring data accuracy and completeness

Requirements

• Current, unencumbered, active license to practice as an RN or LPN in the state of Pennsylvania
• Proven experience in admission coordination, preferably with skilled nursing facilities
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook
• Strong knowledge of health regulation policies, medical terminology, and health insurance processes
• Experience with patient management software and electronic health records (EHR/EHR) systems
• Excellent customer service skills with the ability to communicate clearly via phone and referral correspondence
• Knowledge of medical administrative support functions including appointment scheduling and record keeping
• Familiarity with maintaining patient confidentiality according to HIPAA or relevant privacy standards