Intake Worker

Full-time, Monday–Friday.

About the role

The Salvation Army, an international movement and evangelical part of the universal Christian church, seeks a team member to interview and assess clients’ needs and administer services using trauma-informed practices.

Responsibilities

• Interview clients requesting services such as food pantry, clothing, or disaster assistance.
• Determine clients’ needs and provide emergency material assistance or referrals.
• Stock, unload, sort, and store food-pantry deliveries from the Foodbank and other seasonal sources.
• Assess and refer eligible clients with children to the Pathway of Hope program.
• Screen applicants, book appointments, and complete interviews for utility-assistance requests (Black Hills Energy, Omaha Public Power District, Metropolitan Utilities District).
• Complete case files and paperwork within 24 hours; record daily statistics for each client served.
• Compile and submit accurate monthly reports to the program coordinator.
• Enter client-assistance data into Service Point in a timely manner.
• Assist with preparation, application, data entry, and distribution for the Christmas Bureau and back-to-school program.
• Network with community organizations, attend meetings, and make referrals.
• Participate in goal planning, program development, and mandatory yearly trainings.
• Attend staff meetings and Performance Quality Improvement sessions.
• Support community events that benefit the MASS program (e.g., runs/walks, Post Office food drive, Girl Scout food drive).
• Maintain cleanliness of the pantry and hallway areas.
• Drive as required by the position.
• Perform all other assigned duties.

Requirements

• Two-year associate degree in human services or related field (preferred) and one year of related work experience.
• Ability to prioritize and manage multiple projects simultaneously.
• Advanced Microsoft Suite skills and proficiency with web-based data systems.
• Strong administrative skills, including data entry, 10-key, attention to detail, and filing.
• Excellent written and verbal communication; ability to build effective working relationships.
• Basic mathematical skills (addition, subtraction, multiplication, division, fractions, decimals).
• Ability to handle confidential matters with discretion.
• Strong organizational skills and attention to detail.
• Independent judgment and creative problem-solving abilities.
• Must pass all applicable background checks.
• Valid driver’s license from your state of residence.
• Approval through The Salvation Army Fleet Safety Program to drive Salvation Army or personal vehicles on official business.

Physical Requirements

• Good speaking, hearing, and vision abilities; excellent manual dexterity.
• Ability to stand, bend, and reach for extended periods.
• Dexterity to operate office equipment.
• Occasional climbing, balancing, kneeling, crouching, or crawling.
• Ability to lift and/or move more than 25 pounds occasionally.

Working Conditions

Office environment with moderate noise levels.

Pay

$16.50–$17.00 per hour.