Central Station Operator
About the role
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs.
Responsibilities
- Answer burglar and fire alarm signals received via computer
- Effectively dispatch emergency alarms
- Coordinate activities with police and fire departments during alarms
- Place alarms in and out of test mode while technicians are servicing alarms
- Notify customers of alarm, trouble and supervisory signals on subscribers’ premises
- Monitoring of all types of alarm signals including but not limited to surveillance videos
- Data entry
- Effectively communicate with customers
- Multitask and manage priorities
- Contact supervisor by telephone to report irregularities and obtain further instructions
Requirements
- High school Diploma or GED
- Customer Service Experience
- Ability to handle multi phone lines and high volume of incoming calls
- Ability to work weekends and holidays
- Must be able to work both Saturday and Sundays
Preferred Qualifications
- Experience as a central station operator
- Ability to use judgement and decision making skills to evaluate situations
- Ability to work under stressful situations
- Actively listen and communicate effectively through clear speech and hearing
Pay
The hourly pay range for this position is $20–25 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity.
Benefits
We also offer a comprehensive benefits package.