Central Station Operator

About the role

We are actively seeking motivated and customer-focused individuals to join our team of Central Station Operation professionals. In this exciting role, you'll be responsible for the monitoring customer alarm systems and daily customer support interactions. NO EXPERIENCE NECESSARY! We provide comprehensive on-the-job training.

Schedule

• 2nd Shift: 1400-2200
• 3rd Shift: 2200-0600

Responsibilities

• Monitor and acknowledge video signals and alarms from customers' video alarm systems (bonus paid for arrests)
• Provide accurate information to the proper authorities by notifying appropriate points of contact of issues that arise (e.g., dispatch police or security teams on verified threats and/or suspicious behavior)
• Use your customer service skills and communication skills to be the superhero customers didn't know they needed
• Effectively document customer interactions regarding incidents, account inquiries and service requests

Qualifications

• Effective verbal and written communication skills
• Strong desire to learn and grow within a dynamic industry
• Professional appearance and demeanor
• Strong work ethic and attention to detail
• Commitment to providing exceptional customer service
• Strong desire to learn and grow
• Successful completion of a DISA drug test and background screening