Central Scheduler, Olympia Vision Clinic

About the role

A central scheduler in the Practice will play a crucial role in ensuring efficient scheduling, communication, and resource management to support the overall functioning of the Practice.

Responsibilities

• Interact with patients to schedule appointments, provide information about procedures, and answer questions related to scheduling.
• Maintain and update the schedules, ensuring accurate and up-to-date information on appointments, meetings, and other commitments.
• Maintain detailed and accurate records of patient appointments, cancellations, and reschedules.
• Communicate effectively with team within the practice to ensure smooth coordination and resolve scheduling conflicts.
• Verify patient information, insurance details, and appointment requirements to facilitate a seamless check-in process.
• Ensure compliance with Practice policies, privacy regulations (e.g., HIPAA), and other relevant guidelines related to scheduling and patient information.
• Manage last minute changes, cancellations, and urgent appointment requests while maintaining a balanced schedule.
• Proficiently use scheduling software and electronic health records systems to streamline the scheduling process and maintain accurate records.
• Strive to enhance the patient's experience by minimizing wait times, providing clear instructions, and addressing scheduling-related concerns promptly.

Basic Qualifications

• High school diploma or equivalent
• 2+ years of related work experience
• Strong customer service skills
• Organization skills and ability to multitask
• Effective communication skills (verbal, written, listening, presentation)

Preferred Qualifications

• Experience working with in-store technology, such as point of sale, patient record systems and other software applications
• Proven ability to identify issues and solve problems
• Strong interpersonal skills

Pay

18.73 - 28.97

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.