Central Scheduler - Golden Optometric

General Function

A central scheduler in the Practice will play a crucial role in ensuring efficient scheduling, communication, and resource management to support the overall functioning of the Practice.

Major Duties & Responsibilities

• Interact with patients to schedule appointments, provide information about procedures, and answer questions related to scheduling.
• Maintain and update the schedules, ensuring accurate and up-to-date information on appointments, meetings, and other commitments.
• Maintain detailed and accurate records of patient appointments, cancellations, and reschedules.
• Communicate effectively with team within the practice to ensure smooth coordination and resolve scheduling conflicts.
• Verify patient information, insurance details, and appointment requirements to facilitate a seamless check-in process.
• Ensure compliance with Practice policies, privacy regulations (e.g., HIPAA), and other relevant guidelines related to scheduling and patient information.
• Manage last minute changes, cancellations, and urgent appointment requests while maintaining a balanced schedule.
• Proficiently use scheduling software and electronic health records systems to streamline the scheduling process and maintain accurate records.
• Strive to enhance the patient's experience by minimizing wait times, providing clear instructions, and addressing scheduling-related concerns promptly.

Basic Qualifications

• High school diploma or equivalent
• 2+ years of related work experience
• Strong customer service skills
• Organization skills and ability to multitask
• Effective communication skills (verbal, written, listening, presentation)

PREFERRED QUALIFICATIONS

• Experience working with in-store technology, such as point of sale, patient record systems and other software applications
• Proven ability to identify issues and solve problems
• Strong interpersonal skills

Total Rewards

• Pay Range: 20.51 - 31.73
• This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.