Central Scheduler II

Essential Duties And Responsibilities

• Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
• Effectively interview patients and collect demographic information in a timely manner
• Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests
• Ensure compliance with government regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPPA), and Patient Access department policies and procedures
• Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow
• Schedule more complex procedures which require coordination with the responsible ancillary department
• Use effective time management skills to ensure a positive experience for patients and physician offices
• Interpret physician orders and schedule proper diagnostic testing in the appropriate software system
• Effectively coordinate multiple tests/procedures with the appropriate staff and resources
• Demonstrate knowledge of ICD coding requirements
• Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers
• Have a basic understanding of various insurances and their requirements; stay abreast of changes
• Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
• Understand and use the department computer system in an effective and proficient manner
• Actively participate in service recovery and customer service activities to ensure a superior customer contact
• Maintain effective interdepartmental communication
• Meet departmental/unit metrics for productivity, which are set annually
• Support departmental initiatives and goals, as defined annually
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Qualifications

• Minimum Required Education: High school diploma or equivalent
• Preferred Education: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc.
• Experience: 3+ years' experience as an Administrative Assistant, Medical Secretary, or Scheduler. Experience in an acute care setting is preferred.
• Strong computer skills in a Windows PC environment is required; must be able to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions.
• Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, Licensed Practical Nurse, or Paramedic is recommended, but not required; will consider other certifications recognized by national associations.
• Applicant is required to obtain a HFMA, NAHAM, or AAHAM certification within 24 months of employment.