Central Monitoring Station Operator

About the Role

NLR currently has an opening for a Central Monitoring Station (CMS) Operator on the Emergency Management team. The CMS operator plays a crucial role in ensuring the safety and security of NLR, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NLR community. To set our new team members up for success, this position includes a six-month probationary period. This is a collaborative time to ensure successful long-term fit, providing dedicated support and training as you become acquainted with your role and our organization.

Responsibilities

• Receive emergency calls and alarms, dispatch, and determine the appropriate response and resources promptly.
• Maintain accurate dispatch logs and produce detailed, fact-based reports.
• Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises.
• Maintain current knowledge and understanding of updated standard operating procedures and training materials related to the CMS.
• Provide CMS training for all LP personnel.
• Interact with NLR staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations.
• Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions.
• Work corroboratively with internal responders and external first responders.
• Operate and monitor the site security system, including access control systems, fire/life safety alarms, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities.
• Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested.

Basic Qualifications

• High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience.
• Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience.
• Full knowledge of specialized focused business support functions.
• Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered.
• Fully competent in applicable software packages and office equipment.
• Demonstrated project administration skills.
• Full knowledge of specific principles, procedures and practices related to supported fields and disciplines.
• Government Access Controlled Systems – US Citizenship: This position will require access to sensitive information, Government facilities, and/or Government information systems restricted to individuals with US citizenship. Only applicants that are US Citizens at the time of application will be considered.
• Must meet educational requirements prior to employment start date.

Qualifications

• Strong communication skills, both verbal and written, team and interpersonal skills.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations.
• Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices.
• Proficiency in Microsoft 365.
• Proficient computer skills and the ability to learn and use specialized software.
• Ability to prioritize work and maintain a high level of confidentiality in handling both emergency situations and day-to-day activities.

Preferred Qualifications

• Prior experience as a 911 dispatcher for EMS, fire, police, or other emergency services.

Pay

Annual Salary Range: $57,900 - $95,500 (based on full-time 40 hours per week). NLR takes into consideration a candidate's education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee's salary history will not be used in compensation decisions.

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• Pension benefits
• 403(b) Employee Savings Plan with employer match
• Life and accidental death and dismemberment (AD&D) insurance
• Personal time off (PTO) and sick leave
• Paid holidays
• Tuition reimbursement
• NLR employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement-based awards that include a monetary component
• Some positions may be eligible for relocation expense reimbursement

Schedule

The CMS is responsible for providing 24/7, 365 support for emergency response with operators working on three shifts: Shift 1: 2300 - 0730, Shift 2: 0700 - 1530, Shift 3: 1500 - 2330.