Monitoring Center Operator
Location: Oklahoma City, OK. Assignment Type: Contract.
About the role
An established organization is seeking an Event Monitoring Center Operator to support enterprise technology systems, security monitoring, and incident response. This opportunity is ideal for professionals with an IT operations or security background who enjoy troubleshooting issues, monitoring alerts, and coordinating responses in a fast-paced environment.
The Event Monitoring Center Operator monitors technology infrastructure, security systems, and operational alerts to help maintain system reliability and protect people and assets. This role serves as an initial point of contact for incidents, evaluates incoming alerts, documents activity, and coordinates escalations according to established procedures. Candidates must have experience in IT/Technical Operations or Security Operations. Emergency dispatch and customer service experience are beneficial but cannot be the candidate’s sole professional background. Cross-training is provided to help team members develop additional technical and security operations skills.
Responsibilities
- Monitor enterprise networks, applications, infrastructure, and security systems for alerts and disruptions.
- Evaluate alarms and system notifications to determine appropriate next steps.
- Troubleshoot basic technical issues and assist with identifying the causes of system outages.
- Investigate security events using video surveillance, access control platforms, and available system data.
- Escalate incidents to the appropriate teams based on established response procedures.
- Record incidents, actions taken, communications,