Operations Specialist, Monitoring Center

Key Responsibilities

• Monitor real-time fleet dashboards, alarms, and notifications to identify operational events and abnormal conditions.
• Log events accurately in accordance with established documentation standards and workflow procedures.
• Report initial observations, abnormal findings, and worthy events to escalation-tier Operations Specialists and Engineering Teams following the defined communication workflows.
• Support shift-to-shift continuity by preparing clear, complete, and timely handover notes.
• Follow standard operating procedures for event response, customer notifications, and reporting to ensure consistent and efficient operations.
• Maintain situational awareness of fleet status throughout the shift through both reactive and proactive monitoring tools.
• Absorb and organize information, screenshots, trend captures, and other data requested by team members.

Qualifications

• Bachelor’s degree (BA) in Aerospace, Controls, Electrical, Mechanical, or Systems Engineering; or an equivalent combination of education, experience, and technical training.
• Qualifying experience of at least four (4) years may include operation or maintenance of power-generation equipment, industrial machinery, control and automation systems, or propulsion systems.
• Ability to read, analyze, and interpret technical documentation.
• Requires effective presentation skills and the ability to respond to questions from managers, clients and customers.