Center Supervisor

Position Duties

Responsible for all aspects of the donor center in the absence of the Assistant Manager and/or Director of Center Operations.

Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees.

• Provide clear instructions, conduct meetings, and communicate performance expectations.
• Participate with management in conducting performance appraisals, providing performance feedback. Document verbal and written coaching level corrective actions as needed.
• Develop and implement active donor recruitment advertising campaigns to improve production levels.
• Manage and develop talent within the donor center. Participates in the selection process of new staff for the donor center.
• Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolve conflicts proactively.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures.
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors.
• Perform donor counseling and report to local and state agencies as applicable.
• Initiate and assist in donor investigations regarding post-donation information.
• Absorb and assist in the annual re-certification process for non-trainers.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Perform other duties as assigned.

Position Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or; Associate’s Degree in Science or Business Management.
• Strong verbal and written communication skills.
• Above average problem-solving and decision-making abilities.
• Proficiency with computers.
• Explicit attention to detail.
• Excellent analytical skills, organization skills, and follow-up.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and technical manuals.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
• Manual dexterity to perform all phases of donor plasmapheresis.
• Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
• Ability to stand for extended periods of time for up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifty (50) pounds.
• Typical work environment with moderate notice level.
• May be exposed to freezing temperatures for short periods of time.
• Occupational exposure to Bloodborne pathogens.