Center Supervisor

About the role

This position supervises plasma center operations and staff to ensure efficient plasma collections. Reporting to the Center Manager, responsibilities include:

• Supervise daily activities in compliance with Standard Operating Procedures (SOPs)
• Provide clear and consistent instructions and directions
• Conduct meetings and clearly communicate performance expectations
• May perform tasks in work areas and advise management on employee relations or escalated donor issues
• Facilitate donor movement to minimize wait time and processing
• Ensure adequate staffing based on center size, structure, and donor flow
• Monitor time card reporting, attendance, and overtime utilization
• Conduct error investigations and develop process improvement recommendations
• Participate in performance appraisals and provide performance feedback
• Document verbal and written coaching level corrective actions as needed
• Assist in maintaining employee training files, checklists, and performance evaluations
• May assist with recruitment and selection of center operation staff
• Adhere to and promote compliance with company policies and procedures
• May assist with marketing initiatives to increase donor retention
• Maintain accurate donor data in the electronic donor information management system
• Understand and comply with policies and procedures related to hyper immune programs if applicable
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available
• Comply with HSE and OSHA policies and procedures
• May conduct internal procedures and documentation audits
• Promote safety in all actions
• Maintain confidentiality of personnel, donor, and center information
• Will be cross-trained in all technical areas and other functions to meet business needs
• May assist with recruitment and selection of center operation staff
• Perform other job-related duties as assigned

Qualifications

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others is required.

Skills

Education: High school diploma or equivalency required. Bachelor’s Degree or equivalent combination of education and professional work experience preferred.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. As a subsidiary of CSL, a global biopharma company, plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more at https://www.cslplasma.com/ and https://www.csl.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.