Center Standards Incentive Officer (CSIO)

About the Role

Responsible for student personnel, including the discipline system, behavior adjustment, and management of significant incidents, in accordance with government and management directives.

• Provides overall supervision of student personnel through effective planning, staffing, and student involvement in establishing Center policies and procedures.
• Assists in the development and implementation of new or revised policies and procedures affecting student discipline, and coordinates with other departments to achieve the overall objectives of the Center.
• Periodically reviews and audits all assigned areas to verify contractual compliance and effectiveness in providing services to students.
• Encourages students for their performance and good behavior.
• Coordinates activities to motivate and encourage students as part of the student discipline and good behavior system.
• Prepares corresponding reports.
• Determines and administers disciplinary measures for students who have violated rules and regulations; advises students when their behavior is inappropriate inside or outside the Center.
• Ensures that staff are properly trained in the use of the Behavior Management System.
• Provides effective communication to inform staff about actions taken with students.
• Requests authorization to convene the Fact-Finding Board (FFB) in accordance with the Policy and Requirements Manual and Center policies.
• Conducts timely investigations into student misconduct and documents all relevant information.
• Imposes appropriate sanctions in accordance with the approved Student Handbook and Department of Labor policies.
• Establishes a process to determine whether sanctions have been completed.
• Establishes a communication network to inform students, staff, and management about the results of daily activities.
• Submits all reports accurately and within the established deadlines.
• Files important incidents within the established time frame and follows up and reports on them.
• Communicates regularly with parents, guardians, and courts to assist with behavioral issues or to notify and explain a student's expulsion from the Center due to zero tolerance policy, disruptive behavior, or safety reasons.
• Maintains a record of communications with parents, guardians, and courts regarding student behavior.
• Meets with new students to provide training on the behavior management system and zero-tolerance policies.
• Provides regular training to participants in investigation committees.
• Trains staff and students to participate in investigation committees.
• Other duties as assigned.

Requirements

• A four-year college degree is preferred, but an associate's degree and one year of work experience in juvenile justice or social services will be accepted.
• Five years of experience may be considered in lieu of a degree if all other job requirements are met.
• A valid state driver's license and experience in data collection and research are required, as well as a good driving record.
• Excellent interpersonal skills.
• Strong verbal and written skills.
• Ability to communicate with internal and external contacts in a professional manner.
• CPR/first aid certification.
• Ability to work independently and as part of a team.
• Organizational and multitasking skills.
• Certification under Puerto Rico Law 300.
• Fluency in both spoken and written Spanish and English.
• Technical skills including knowledge of Microsoft Office systems and programs.