Center Manager

About the role

Step into a leadership role where business success meets life-saving work. Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance — ensuring operations run smoothly, maintaining strict compliance with safety and regulatory standards, driving business results, and fostering a positive donor and staff experience. Your work will directly support the creation of life-saving plasma-derived therapies for patients worldwide.

Responsibilities

• Oversee all aspects of daily center operations, including quality, compliance, staffing, donor experience, and financial performance.
• Achieve business targets for collection volumes, cost efficiency, inventory management, donor retention, and profitability.
• Manage recruitment, hiring, onboarding, performance evaluations, training, and career development for center staff.
• Ensure compliance with FDA, CLIA, cGMP, SOPs, and other regulatory requirements.
• Lead, develop, and coach staff to meet performance standards and achieve operational goals.
• Maintain accurate and compliant documentation, including personnel records, donor information, and regulatory reports.
• Oversee equipment maintenance, calibration, and timely repairs; respond to freezer alarms and address any product quality risks.
• Monitor inventory levels for supplies and medical consumables, ensuring proper organization, storage, and replenishment.
• Develop staff schedules to ensure optimal coverage during operating hours and minimal donor wait times.
• Manage financial aspects of the center, including budgeting, payroll, donor fees, and cost control.
• Address donor and customer concerns professionally to ensure a positive donation experience.
• Partner with marketing and community outreach to grow the donor base and increase retention.
• Lead risk management activities, investigate incidents, and implement corrective actions as needed.
• Conduct regular staff meetings to review operational updates, training needs, and process improvements.
• Maintain a safe, clean, and welcoming environment for both donors and staff.
• Ensure timely shipping of plasma units and samples in accordance with SOPs and corporate logistics guidelines.

Qualifications

• Bachelor's degree, preferably in Healthcare, Life Sciences, or Business Administration.
• Minimum of 3 years' management experience, preferably in a plasma/blood collection center or another regulated environment.
• Knowledge of plasma operations, business processes, and regulatory requirements (FDA, CLIA, cGMP) preferred.
• Experience in managing profit and loss and operational performance metrics.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office Suite, data entry, and recordkeeping systems.
• Ability to travel up to 15% to other centers or corporate locations (including overnight travel).
• Employment eligibility verification will be required at the time of hire.
• This position does not offer visa sponsorship now or in the future.

Benefits

• Health & Wellness – Full medical, dental, and vision coverage
• Financial Security – Life insurance, AD&D, and retirement savings plans
• Work-Life Balance – Paid time off, sick leave, and paid holidays
• Career Growth – Training programs and development opportunities
• Extra Perks – Employee discounts, wellness initiatives, and more!