Center Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

About the role

The Center Manager oversees the operations of an assigned Workforce Solutions Center, ensuring services are delivered efficiently and effectively. This position manages center budgets, supports staff growth and development, maintains program quality, and strengthens community partnerships. The Center Manager reports to the Operations Manager.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff, and clients have access to essential tools, materials, accessibility, and safety procedures.
• Oversee purchasing processes and track spending related to center operations.
• Maintain accurate inventory records and complete assigned reporting tasks.
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships.
• Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed.
• Manage the Center’s budget and achieve proposed funding allocations for service delivery.
• Coordinate with Business Services and Marketing & Communications to host outreach and promotional events to raise awareness of center services.
• Create and execute customer satisfaction strategies with measurable improvement goals.
• Track service outcomes for clients and staff to uphold high-quality delivery standards.
• Welcome and address customer complaints in compliance with grievance and complaint procedures, adhering to reporting and tracking requirements.
• Ensure the Center appropriately engages industry sectors to meet or exceed customer expectations.
• Evaluate and understand all performance goals at the beginning of each program year to effectively impact performance measures.
• Establish procedures to ensure staff follow prescribed strategies to impact performance measures.
• Coordinate with Program Managers to ensure service delivery workflows are adhered to.
• Supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability.
• Evaluate and recommend personnel actions fairly and quickly, deliver timely coaching, and conduct employee evaluations when scheduled.
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as needed.

Requirements

• Bachelor’s degree in business, marketing, public relations, community organization or development, or equivalent experience.
• Minimum of 4 years of supervisory or management experience.
• Preferred knowledge of workforce development program operations and development.
• Strong business knowledge of customer service best practices and performance management.
• Experience in training and coaching/mentoring.
• Top-level project management, organizational, personnel, problem-solving, and data analysis skills.
• Ability to interact with employees at all levels.
• Excellent interpersonal skills and both written and oral communication skills.
• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment.
• Valid driver’s license and adequate vehicle insurance coverage.

Skills

• Bilingual or multilingual.
• Master’s or MBA degree.
• Experience and knowledge of workforce development contracts/programs.
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Pay

$70,000 - $80,000/year

Schedule

Full-Time, Exempt Employee. On-site with 15-20% travel.

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors, including:

• Named by Inc. Magazine as one of America's 500 fastest-growing privately held companies.
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation.
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine, and the British Broadcasting Network as an innovative, government-funded solutions program.
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.

As a socially conscious organization, Career Team balances for-profit innovation with community enrichment. The organization continues to close the nation’s opportunity divide with additional government-funded workforce sites while building staff capacity of workforce funding sources and industry providers.