Cemetery Admin Specialist.

About the role

The incumbent, as a Cemetery Administration Specialist, will perform administrative services compliant with the National Cemetery Administration (NCA) standards pertaining to the mission to "honor Veterans and their families with final resting places in National Shrines and with lasting tributes that commemorate their service and sacrifices to our Nation. The incumbent performs a wide variety of administrative duties in support of cemetery operations, working together with the Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations, including customer service, case processing, public outreach, and other assigned administrative responsibilities. The incumbent provides information to eligible family members of Veterans regarding any memorial benefits they may be eligible to receive. The incumbent represents the cemetery and the entire NCA at committal services at the National Cemetery, often performed outdoors at covered pavilions, requiring intermittent administrative duties outdoors. Additional duties include investigation and determination of eligibility for interment activities; clerical office automation and typing duties using computer software (Microsoft Word, Excel, Outlook, Teams, etc.) to ensure required reports are completed accurately and timely; acting as a clearing point for problems such as Congressional or other inquiries on burial eligibility, continuation of reserved gravesites, determination of legality and eligibility of widows, widowers and children of eligible service persons, remarried spouse interment with first spouse, family members requesting burial with parents, children and siblings, and discrepancies in name, service number, dates of service, rank, etc.; and performing other duties as assigned.

Responsibilities

• Perform administrative services compliant with NCA standards.
• Perform a wide variety of administrative duties in support of cemetery operations.
• Work with the Administrative Officer and/or Cemetery Administrator in planning and administering cemetery operations, including customer service, case processing, public outreach, and other assigned administrative responsibilities.
• Provide information to eligible family members of Veterans regarding memorial benefits they may be eligible to receive.
• Represent the cemetery and NCA at committal services at the National Cemetery (often outdoors).
• Investigate and determine eligibility for interment activities of the National Cemetery.
• Perform clerical office automation and typing duties (using Microsoft Word, Excel, Outlook, Teams, etc.) and ensure required reports are completed accurately and timely.
• Act as a clearing point for problems such as:
  • Congressional or other inquiries on eligibility for burial;
  • Continuation of reserved gravesites determination of legality and eligibility of widows, widowers and children of eligible service persons and decedents interred;
  • Remarried spouse interment with their first spouse;
  • Family members requesting burial with parents, children and siblings;
  • Dis