Cemetery Admin Specialist.

About the role

The incumbent serves as a Cemetery Administration Specialist, ensuring committal services comply with National Cemetery Administration standards and honor Veterans and their families with final resting places and lasting tributes. The representative represents the cemetery and the NCA at committal services and outreach events, providing information to Veterans and eligible family members regarding memorial benefits. The position performs a variety of administrative duties in support of cemetery operations, with a focus on collaborating with the Administrative Officer and/or Cemetery Administrator to plan and administer cemetery operations.

Responsibilities

• Monitor committal services for compliance with NCA standards.
• Represent the cemetery and NCA at committal services and outreach events, answering questions and providing information about memorial benefits to Veterans and eligible family members.
• Plan and administer cemetery operations in collaboration with the Administrative Officer and/or Cemetery Administrator.
• Investigate and determine eligibility for interment activities in the National Cemetery.
• Perform clerical office automation and typing duties using software such as Microsoft Word, Excel, Outlook, and Teams.
• Ensure required reports are completed accurately and timely.
• Act as a clearing point for problems arising from inquiries on eligibility for burial, including:
  • Congressional or other inquiries on eligibility for burial.
  • Determination of legality and eligibility of widows, widowers, and children of eligible service persons and decedents interred in the cemetery.
  • Remarried spouse interment with their first spouse.
  • Family members requesting burial with parents, children, and siblings.
  • Discrepancies in name, service number, dates of service, rank, or organization.
• Perform public outreach as needed.

Schedule

• Monday through Friday, 8:00 am to 4:30 pm.
• May include occasional weekends.
• Cemetery cannot be closed for more than 2 consecutive days at any given time.
• Staff may be required to work on Federal holidays that fall on Monday or Friday, or on a Saturday.
• Required to work Memorial Day and Veteran’s Day each year.
• May be required to work overtime, weekends, and holidays as necessary to meet cemetery needs.
• Occasionally called back for emergency overtime work.

Qualifications

• Ability to type at least 40 words per minute.
• Must possess and maintain a valid REAL ID compliant state driver’s license.
• Must meet requirements by the closing date of the announcement.

Specialized Experience: Three years of general experience, one year of which was equivalent to the next lower grade (GS-04) or equivalent. General experience includes progressive responsibility performing duties such as gathering data, meeting internal and external customer needs, coordinating meetings, maintaining an efficient filing system, using computer software to generate reports, and communicating effectively.

Education: A bachelor’s degree or equivalent, or 4 years of education above high school leading to such a degree, may substitute for the required experience.

Combination: Education and experience may be combined to qualify at this level. Must have a combination of specialized experience and education beyond the first 60 semester hours of undergraduate education.

Competencies

• Communication
• Critical Thinking
• Customer Service
• Self-Management
• Writing

Physical Requirements

• Work is conducted outdoors in all weather conditions, including severe heat and cold.
• Involves walking, standing for long periods, and carrying 23–35 pounds.
• Required to drive government vehicles (sedan, minivan, SUV, and/or pickup).
• Approximately half of the work is performed outdoors; the other half is office-based.