CC REXBURG - NON CLINICAL CARE COORDINATOR

Duties And Responsibilities

• Solid understanding of the healthcare continuum
• Demonstrate sound judgment, patience and maintain a professional demeanor at all time.
• Able to work in a busy and stressful environment
• Organizational skills and the ability to prioritize is a must
• Computer skills: Word, Excel, Outlook, Electronic medical records software
• Strong interpersonal verbal and written communication skills
• Able to utilize data and reports to develop actionable tasks
• Creativity, complex problem analysis and decision making
• Able to work varied shifts
• Regular outreach to patients via phone, email, portal related to preventive needs
• Act as a liaison between the provider and the patient when coordinating care
• Follow-up with and help complete identified referrals
• Coordinate with referral coordinators and specialists and help to integrate recommendations from our provider
• Identify barriers for lack of follow through or potential barriers to community resources
• Scheduling of patients as needed for preventive needs/services
• Collaborate closely with population health team to close care gaps, implement new process and procedures within clinic to promote quality patient care, positive patient outcomes, and decreased provider burden
• Follow HIPAA guidelines when coordinating care

Qualifications

• Education/Certification: High school diploma or equivalent
• Experience: To function effectively in this role, it is preferred that the candidate have experience in outpatient care settings. Past experience with population health is preferred
• Equipment/Technology: Must be able to use Microsoft Office, Word, and Excel. Adapt to computer systems quickly. Comfortable learning and adapting to new software systems
• Language/Communication: Must have the sensitivity, maturity, and ability to communicate clearly and concisely, both verbally and in writing. Must be patient, courteous, compassionate, and respectful with patients and their families, co workers, physicians and administrative staff. Ability to communicate and relate well with physicians, staff and management
• Mental Capabilities: Ability to apply common sense to carry out instruction furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. A clear understating of the importance of patient confidentiality and sensitivity regarding complex health problems
• Interpersonal: Ability to work well with others as a team player. Self-motivated, self-starter and initiative in establishing and developing the role of a non-clinical care coordinator. Organized, detail oriented, and the ability to manage a heavy load of various tasks. Time management skills are a must
• Maintain a neat and professional appearance and workspace