CBJ Fan Engagement Team

Essential Duties and Responsibilities

• Assist with mobile marketing events in the community such as fairs, festivals, concerts, and CBJ-driven community activations.
• Includes setup and clean-up of the mobile truck, loading and unloading equipment, staffing games & other activations, and interacting with fans.
• Enhance the fan experience at various team events, including but not limited to the Draft Party, 5th Line 5K and Season Ticket Holder Events through various activations & interactions.
• Execute various concourse activations & activities on game nights throughout the season designed to enhance the fan experience of fans of all ages and backgrounds.
• Engage with fans in the arena and out in the community to promote sales messaging and other various CBJ affiliated programs designed to grow the game of hockey in Columbus.

Competencies

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

• High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
• Regularly exposed to outside weather conditions, moving mechanical parts, fumes or airborne particles, and noise level in the work environment is usually loud.