Fan Ambassador Lead

Responsibilities

• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guest) interactions
• Foster a connected, one-team environment by supporting team members and ensuring fan (guest) satisfaction
• Assist in training Fan Ambassadors to deliver an exceptional, inclusive, and memorable (guest) experience
• Administer and regulate team member breaks while maintaining appropriate coverage and support
• Demonstrate strong communication, time management, and leadership skills
• Follow direction from leadership and support daily operational needs with an optimistic, team-first mindset
• Ensure each fan (guest) is taken care of from arrival through departure, creating a memorable experience
• Engage fans (guests), coworkers, and leaders with a positive, friendly, and professional approach
• Provide best-in-class service including greeting arriving fans (guests), scanning tickets, assisting with ticket sales, retail sales and restocking, and thanking departing fans (guests)
• Aid fans (guests) with questions, concerns, and wayfinding in a service-oriented manner
• Maintain knowledge of company products, services, promotions, and events to better support fans (guests)
• Help maintain clean, organized, and fan/ guest-ready work areas
• Support overall venue flow and operational efficiency
• Follow company and state safety guidelines to maintain a safe working environment for fans (guests) and team members

Requirements

• Previous guest services management and/or retail management experience is preferred but not required
• Excellent communication and professional interpersonal skills required
• Must be willing to obtain Food handlers’ card
• Must be fluent in English and able to write in basic English
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws
• Must be able to continuously stand, walk and lift up to 10 pounds
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds
• Will seldom be sitting, kneeling, climbing, pushing, pulling, and lifting over 50 pounds
• Maintain a friendly, outgoing, and optimistic attitude toward fans (guests) and team members
• Thrive in a fast-paced environment and perform well under pressure
• Maintain flexibility to work a variety of shifts, including nights, weekends, and holidays