Catering Services Manager - PA Convention Center

Job Responsibilities

• Design and deliver customized catering solutions that align with client objectives, preferences, and event requirements in a fast-paced, high-volume environment
• Build and sustain strong client relationships by providing exceptional service, responsiveness, and proactive communication
• Ensure consistent excellence in event planning, coordination, and execution, maintaining high-quality standards across events of varying size and complexity
• Serve up to 3,500 guests
• Oversee the timely delivery, setup, and presentation of catered events in accordance with detailed Banquet Event Orders (BEOs)
• Partner with clients to conceptualize and execute memorable events, offering innovative and tailored recommendations
• Demonstrate strong leadership capabilities by directing, motivating, and developing team members to deliver outstanding service and event execution
• Lead, coach, and train catering staff to uphold service standards, ensuring quality and consistency in every event
• Prepare and distribute finalized Banquet Event Orders, ensuring all details are accurate and executed flawlessly
• Manage food and labor costs to meet or exceed financial targets while optimizing operational efficiency
• Direct the execution of catering events of significant scale, including staffing coordination, on-site leadership, and problem resolution in a dynamic environment
• Monitor and ensure accurate financial reporting, including revenue, expenses, and outstanding receivables
• Recruit, train, schedule, and mentor team members to build a high-performing, customer-focused team
• Ensure full compliance with food safety regulations, workplace safety standards, and environmental policies

Qualifications

• Minimum of 2 years of relevant experience in catering, hospitality, or event management within a high-volume, fast-paced environment
• Proven banquet experience is required, with a strong understanding of large-scale event execution, service standards, and operational logistics
• Demonstrated leadership or supervisory experience, with the ability to motivate teams, drive performance, and lead effectively under pressure
• Solid background in planning and executing events, with expertise in catering and hospitality operations
• Bachelor's degree in Hospitality Management, Business, or a related field, or an equivalent combination of education and hands-on experience
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients, team members, and key stakeholders
• Flexibility to work a dynamic, event-driven schedule, including evenings, weekends, and holidays as business needs require
• Required certifications in Food Safety/Handling and Alcohol Service (or the ability to obtain within a designated timeframe)
• Physical capability to occasionally lift, carry, push, or pull up to 50 pounds
• Ability to stand for extended periods while maintaining a high level of energy, professionalism, and attention to detail during events

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.