Catering and Conference Services Manager

Job Duties And Responsibilities

• Understand and champion the brand and strategy; be a storyteller!
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction.
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.
• Respond to all inquiries within 24 hours.
• Provide prompt and accurate responses to all client requests for proposals and information.
• Quote pricing to clients within provided guidelines and utilize business reviews as needed.
• Seek approval by the Director of F&B or Chef as needed.
• Entertain qualified potential clients in accordance with company and property policies and procedures.
• Achieve all predetermined sales goals for revenue and sales activity.
• Organize banquet or catering services and plan any changes to the configuration of the event space.
• Upsell any catered events; work to book events from groups already committed on the rooms side.
• Service, plan and greet all groups as needed.
• Work with operational team to create, distribute and coordinate event orders and resumes, lead BEO & resume meetings.
• Maintain existing accounts with active trace/follow up system.
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented.
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned.
• Log all inquiries and communication in Delphi, and utilize PMS & Synxis as needed.
• Ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty.

Education And Experience

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in progressive hotel sales with leadership responsibilities

Knowledge, Skills And Abilities

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations
• Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
• Prioritize the needs of our internal and external stakeholders above our own
• Must have flexible work hours that may include evenings, weekends, and holidays
• Proven call quality scores
• Must have the ability to provide constructive feedback and coach agents on proper selling techniques as required
• Must have effective listening skills
• Must be able to clearly communicate ideas and information using both verbal and written channels
• Analytical approach to problem solving
• Ability to manage time well and be flexible
• Ability to work nights, overnights, and weekends

Company Information

Schulte Hospitality Group is an Equal Opportunity Employer. Compensation Range $48,000 - $52,000 annually