Catering & Conference Services Manager

We need to output HTML fragment with sections: About the role? The posting includes description before "THE ROLE". We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We have content for: About the role (the intro paragraph before THE ROLE). Responsibilities (list). Qualifications (list). Benefits (list). Schedule (the "SCHEDULE & PHYSICAL" part). No Pay info. No Skills separate? Could combine Skills within Qualifications? But we have a Skills heading maybe not needed if no explicit skills list. The posting includes "Exceptional written and verbal communication skills..." etc which could be considered Skills. But we already have Qualifications covering experience, certifications, etc. Could create a Skills section for those soft skills. However we must only include sections when posting has real specific content. There is content for skills: "Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet teamA proactive, solutions-first approach and the ability to stay calm and creative under pressureDeep attention to detail with the ability to manage multiple events and deadlines simultaneouslyA genuine passion for hospitality and creating experiences that people remember". That's skills. Could put under Skills heading. But we also have Qualifications heading for experience, Delphi, etc. We'll split. We must not repeat job title as heading. No Job ID. We must use

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. There's no cookie/navigation etc. We need to output only HTML fragment. Let's extract sections: About the role: The paragraph(s) before "THE ROLE": "Outbound Sedona isn't a typical meeting destination — and Outbound Sedona isn't a typical hotel. A group-friendly basecamp where corporate retreats feel less like conferences and more like turning points. If you're a hospitality professional who believes great events are more than logistics — that they're experiences — we want, you helping lead the charge from day one." We need to keep that as prose

  . Then "PERKS OF THE JOURNEY" list: Free room nights across the CoralTree portfolio; Medical, dental, vision, life, and disability coverage; FSA for healthcare and dependent care; Paid time off and sick time; 401(k) with company match; Employee assistance program. That's benefits. Then "THE ROLE" heading but we shouldn't duplicate job title as heading; we already have About the role. The role description after that: "The Catering & Conference Services Manager is the connective tissue between our clients and every department in the building. You own the guest experience from the moment a group is confirmed through the final checkout — managing all event details, leading the planning process, and ensuring seamless execution across every touchpoint. This is a client-facing, detail-driven, high-ownership role that requires both strategic thinking and hands-on follow-through." That's prose for About the role maybe? Actually we already have About the role earlier; but we could combine. However instructions: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have About the role section containing the description of the role (maybe both paragraphs). We'll put both paragraphs in About the role. Then Responsibilities: list items under headings: Client & Event Management, Planning & Coordination, Sales Support & Business Development, Operations & Administration. Each has multiple bullet-like sentences. We need to turn each duty into

  . Could group under subheadings? Not required; just list. We must preserve all substantive information. So we need to capture each bullet. Let's extract responsibilities: Client & Event Management: - Serve as the primary point of contact for confirmed group and catering clients, guiding them from contract through execution - Conduct detailed planning meetings and site inspections to understand client vision, objectives, and event requirements - Develop and distribute Banquet Event Orders (BEOs), group resumes, and all event documentation with accuracy and timeliness - Personally greet group contacts upon arrival, orient them to the property, and remain accessible throughout their event - Proactively identify upsell opportunities — enhancements, upgraded menus, added experiences — to maximize revenue while elevating the client experience - Manage dietary requirements, special requests, and event-specific details with care and precision - Directing all phases of group planning and execution, ensuring all client expectations are met and exceeded. - Coordinating and managing all group needs from start to finish. Planning & Coordination: - Act as the primary liaison between clients and all operating departments — Culinary, Banquets, Front Office, Housekeeping, Recreation, and AV - Lead weekly BEO and resume review meetings, ensuring all departments are aligned and prepared - Coordinate third-party vendors including AV providers, décor, transportation, and specialty experience partners - Develop and manage event diagrams, timelines, group agendas, and run-of-show documents Sales Support & Business Development: - Produce proposals and catering contracts for new business, in-conjunction events, and stand-alone catering inquiries - Support the Sales team with site inspections, RFP responses, and prospecting for local and social catering business - Maintain awareness of competitive landscape, market trends, and seasonal demand to inform catering strategy - Assist in developing and executing against monthly and quarterly catering revenue goals Operations & Administration: - Maintain complete and accurate client files, event records, and account data in Delphi (experience highly preferred) and HMS - Support post-event follow-up, including billing reconciliation, client feedback, and rebooking conversations Now Qualifications: list: - 3+ years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment - Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus - Strong working knowledge of Microsoft Office Suite - Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team - A proactive, solutions-first approach and the ability to stay calm and creative under pressure - Deep attention to detail with the ability to manage multiple events and deadlines simultaneously - A genuine passion for hospitality and creating experiences that people remember - CMP (Certified Meeting Professional) or CSEP certification a plus But note some of those are skills; we might split into Qualifications (experience, certifications, Delphi, HMS, MS Office) and Skills (communication, proactive, attention to detail, passion). However we have both headings allowed. Let's decide: Qualifications heading for experience, certifications, technical skills. Skills heading for soft skills. Thus: Qualifications: - 3+ years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment - Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus - Strong working knowledge of Microsoft Office Suite - CMP (Certified Meeting Professional) or CSEP certification a plus Skills: - Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team - A proactive, solutions-first approach and the ability to stay calm and creative under pressure - Deep attention to detail with the ability to manage multiple events and deadlines simultaneously - A genuine passion for hospitality and creating experiences that people remember Benefits: list as given. Schedule: The "SCHEDULE & PHYSICAL" paragraph: "Flexible schedule required, including evenings, weekends, and holidays based on event calendar. Ability to stand for extended periods, move through event spaces, and occasionally lift up to 25 lbs." We need to output as

  Schedule

  then

  with that sentence. We must not include Pay section because no pay info. Now ensure we don't repeat job title as heading. We have About the role heading. Now produce HTML fragment:

  About the role

  Outbound Sedona isn't a typical meeting destination — and Outbound Sedona isn't a typical hotel. A group-friendly basecamp where corporate retreats feel less like conferences and more like turning points. If you're a hospitality professional who believes great events are more than logistics — that they're experiences — we want, you helping lead the charge from day one.

  The Catering & Conference Services Manager is the connective tissue between our clients and every department in the building. You own the guest experience from the moment a group is confirmed through the final checkout — managing all event details, leading the planning process, and ensuring seamless execution across every touchpoint. This is a client-facing, detail-driven, high-ownership role that requires both strategic thinking and hands-on follow-through.

  Then Responsibilities:

  Responsibilities

  • Serve as the primary point of contact for confirmed group and catering clients, guiding them from contract through execution
  • Conduct detailed planning meetings and site inspections to understand client vision, objectives, and event requirements
  • Develop and distribute Banquet Event Orders (BEOs), group resumes, and all event documentation with accuracy and timeliness
  • Personally greet group contacts upon arrival, orient them to the property, and remain accessible throughout their event
  • Proactively identify upsell opportunities — enhancements, upgraded menus, added experiences — to maximize revenue while elevating the client experience
  • Manage dietary requirements, special requests, and event-specific details with care and precision
  • Directing all phases of group planning and execution, ensuring all client expectations are met and exceeded.
  • Coordinating and managing all group needs from start to finish.
  • Act as the primary liaison between clients and all operating departments — Culinary, Banquets, Front Office, Housekeeping, Recreation, and AV
  • Lead weekly BEO and resume review meetings, ensuring all departments are aligned and prepared
  • Coordinate third-party vendors including AV providers, décor, transportation, and specialty experience partners
  • Develop and manage event diagrams, timelines, group agendas, and run-of-show documents
  • Produce proposals and catering contracts for new business, in-conjunction events, and stand-alone catering inquiries
  • Support the Sales team with site inspections, RFP responses, and prospecting for local and social catering business
  • Maintain awareness of competitive landscape, market trends, and seasonal demand to inform catering strategy
  • Assist in developing and executing against monthly and quarterly catering revenue goals
  • Maintain complete and accurate client files, event records, and account data in Delphi (experience highly preferred) and HMS
  • Support post-event follow-up, including billing reconciliation, client feedback, and rebooking conversations

  Then Qualifications:

  Qualifications

  • 3+ years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment
  • Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus
  • Strong working knowledge of Microsoft Office Suite
  • CMP (Certified Meeting Professional) or CSEP certification a plus

  Then Skills:

  Skills

  • Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team
  • A proactive, solutions-first approach and the ability to stay calm and creative under pressure
  • Deep attention to detail with the ability to manage multiple events and deadlines simultaneously
  • A genuine passion for hospitality and creating experiences that people remember

  Then Benefits:

  Benefits

  • Free room nights across the CoralTree portfolio
  • Medical, dental, vision, life, and disability coverage
  • FSA