Catering & Conferences Services Manager

Catering & Conferences Services Manager

We are currently looking for a highly motivated and hard-working Catering & Conferences Services Manager. We are willing to train as an entry-level position for a self-starter with strong potential and desire to learn and grow within our organization. A successful Catering & Conferences Services Manager combines technical expertise with interpersonal skills to create memorable and seamless events.

Job Responsibilities

• Identifying new business that fits sales parameters by using a wide variety of means/tools
• Prospecting for new business through individual creativity and innovation
• Negotiating small group and catering business that meets or exceeds hotel revenue goals
• Negotiating contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
• Maintaining accurate Delphi.fdc information on all new and ongoing leads and accounts, including solicitation efforts, traces up to date and use of activities list
• Following proper event management procedures for event execution to include, but not limited to, BEO creation, F & B forecasting, resume communication, amenity/VIP designation and room block management
• Producing accurate contracts, banquet/catering event orders and resumes within timeframe set by hotel
• Responding to all leads and RFPs within 24 hours
• Maintaining accurate and timely internal hotel communication
• Conducting site inspections, local sales calls and attending appropriate trade shows and client events
• Creating a dynamic and positive relationship with customer from sales phase through on-site execution of event

Benefits

• Health Benefits, Dental and Vision and an Employee Assistance Program
• Supplemental benefits are available to select team members such as Short-and-Long Term Disability, Life Insurance, Accidental Death and Dismemberment and Pet Insurance
• 401k Plan with a company paid match
• Pay on demand
• Paid holidays, personal time, sick time
• Career growth and recognition opportunities

Job Requirements

• The ideal Catering & Conferences Services Manager candidate will have high performance standards, a high level of enthusiasm and thrive in a fast-paced team environment.
• Minimum of 1 year of experience in the hospitality industry or sales is required
• Demonstrated ability to understand customer requirements and translate into sales solutions
• Basic understanding of event management policies and execution
• Knowledge of general sales techniques
• Excellent communicator with strong written and verbal communication skills
• Track record of developing long term relationships
• Ability to quickly evaluate alternatives and decide on a plan of action
• Organizational skills including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Strong interpersonal communication and networking skills
• Ability to effectively present information in one-on-one and group situations to customers, client, and other employees of the organization
• Knowledge of hotel features, benefits, and competing hotels within the market
• Working knowledge of MS Word, Excel, Outlook and PowerPoint
• Knowledge of Delphi.fdc and experience is a plus

Education and Experience

• A High School diploma or equivalent
• A minimum of 2 years experience in hospitality industry sales, front desk, and/or event operations

Physical Experience

• Prolonged periods of sitting at desk / working on computer
• Must be able to lift up to 15 pounds at times.
• Physically capable of walking distance to conduct property site tours.