Catering & Conference Services Manager

Job Summary

About the role

Serve as the primary point of contact for assigned conference, social, wedding, and golf groups, delivering professional and personalized service in alignment with direction from the Director of Conference Services. Act as the liaison for meeting and event planners throughout all phases of the program, including planning, execution, and post-event follow-up.

Responsibilities

• Deliver professional and personalized service in alignment with direction from the Director of Conference Services
• Act as the liaison for meeting and event planners throughout all phases of the program, including planning, execution, and post-event follow-up
• Ensure each group experience reflects The Sea Pines Resort’s service standards by maintaining consistency, enhancing guest satisfaction, and maximizing revenue opportunities
• Proactively manage on-site needs as the group concierge, anticipating and resolving requests to create exceptional experiences that foster repeat business
• Collaborate closely with Conference Services Managers and Food & Beverage Operations Managers to support seamless event execution, working as a unified team to meet operational goals
• Provide additional support across Conference and Catering Services as needed or assigned to ensure overall departmental success

Essential Duties & Responsibilities

• Coordination and service of in-house meetings, corporate events, weddings, and golf groups
• Sales, coordination and service of social/local/property owner events
• Responsible for working with the conference/social/wedding/golf group meeting planner in coordinating all details of the conference planning to include, but not limited to: lodging, meetings and events, activities and recreation
• These needs must be clearly communicated to each Sea Pines department and appropriate outside vendors via standard Sea Pines documents (Group Resumes, Banquet Event Orders, Golf Group Checklists, etc.)
• On-site coordinator/concierge for in-house groups
• Maintains event spaces and quality of set-up and arrangements
• Utilizes a hands-on, participative management style and provides ongoing feedback to the Director of Conference Services and Director of Banquets & Catering to ensure consistent improvement in banquet/catering service and profitability
• Instills a guest service attitude in all employees
• Aid Conference Sales with assessing group satisfaction with facilities, service, and amenities and with efforts to rebook group
• Early mornings, evenings and weekends are often required of this position

Qualifications

• Bachelor's degree (B.A. or B.S.) from four-year college or university; Minimum of one to two years-experience in conference coordination or management in the hotel/resort industry; or equivalent combination of education and experience
• Good understanding of Hotel/Resort Front Office, Reservations, Sports, and F&B operations
• Basic understanding of the game of golf
• Must have a working knowledge of computer operations including personal computers, Internet, and spreadsheet applications
• Superior customer service and telephone sales/service skills and experience are needed