Catering & Conference Services Manager

About the role

The Catering & Conference Services Manager reports to the Director of Conference Services. Responsibilities and essential job functions include organizing convention bookings, catering events, and wedding files; confirming all event-related information; driving function space optimization; initiating and following up on billing procedures; conducting pre-conference/event meetings; ensuring guest/group experience; attending necessary meetings; establishing and maintaining rapport with clients; and playing an active role in the local community.

Responsibilities

• Organize convention booking, catering events, and wedding files from date of departure and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with clients, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director

Requirements

• Relevant Catering & Conference Services experience within luxury resort market and/or similar role.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and problem solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work days, nights and weekend; when necessary.

Qualifications

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Experience: Minimum 5 years of experience in catering and conference services, preferably in a luxury resort setting.
• Skills: Proficient in Microsoft Office Suite, strong organizational and multitasking skills, ability to manage multiple projects simultaneously.

Skills

• Leadership and management skills.
• Excellent interpersonal and communication skills.
• Problem-solving and decision-making abilities.
• Attention to detail and ability to prioritize tasks.
• Flexibility and adaptability to changing schedules and environments.

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer-paid coverage for group life and accidental insurance coverage (1x annual salary).
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Incentive Bonuses available to inspire creativity & dedication to deliver exceptional experiences.
• Complimentary food & beverage on property.

Pay

$77,900 - $85,000 USD

Schedule

Full-Time