Catering Captain
University of Michigan · Ann Arbor, MI · 1 wk ago
Full-time
Responsibilities
- Catering Operations and Guest Experience (45%)
- Oversee daily catering operations, including event management, floor management, and client engagement.
- Guide and support staff during events, maintaining an organized, efficient operation while delivering excellent customer service.
- Lead the planning assigned events, including scheduling, logistics, and staff coordination.
- Manage weddings, family, student, departmental, and social events, ensuring they meet customer expectations.
- Review Catering Event Orders (BEOs) and ensure event setups align with contracts and departmental standards.
- Help order food and beverage products and collaborate on food and beverage presentations.
- Staff Management and Development (30%)
- Will manage 3+ temp employees for events, overseeing operations and client engagement.
- Service steps and guidelines in pre-shift meetings and training.
- Lead task assignments and coordinate on-site event operations.
- Financial & Procurement Process (15%)
- Ensure adherence to cash handling and inventory control policies.
- Oversee end-of-shift tasks, including billing, cleaning, and staff release.
- Handle daily event bar deposits.
- Manage and use CBORD FSS for inventory, purchasing, and menu signage.
- Help manage food and beverage inventory.
- Sanitation and Safety (10%)
- Ensure compliance with state and county health and safety regulations.
- Enforce HACCP principles across food storage, production, and service areas.
- Conduct routine inspections to maintain sanitation standards.
Requirements
- High School diploma or an equivalent combination of education and 1 year of experience in a food-related field.
- SERVSafe and TAM/TIPS certified within 60 days from date of hire as a condition of employment. If the certification is not acquired during the 60-day period, employment will be terminated. Certification must be maintained as a condition of employment.
Qualifications
- Legally work in the United States.
Benefits
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Additional Information
- This role may have reporting obligations under Title IX and Clery.
- Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
- Selected candidates whose start date is between 4/1/2026 - 9/1/2026 will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.
- Salary may vary depending on qualifications, experience, and education of the selected candidate.
- Relocation will not be offered for this role.