Catastrophe Field Large Loss Property Adjuster

About the role

A day in the life of a Catastrophe Field Large Loss Property Adjuster involves handling claims by traveling to loss sites damaged by fire, water, weather, or other unexpected events, as well as working virtually from home.

• Conduct detailed inspections of properties and write estimates to capture the extent of damages.
• Settle large homeowner claims involving complex structure losses (e.g., fire, water, theft).
• Use advanced video technology to collaborate with onsite vendors and write damage estimates virtually.
• Review policies to determine coverage and explain both the estimate and policy details to customers.
• Communicate empathetically with customers to guide them through the claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers using business unit standard methodologies.
• Use data and analytics to influence decision-making.
• Work flexibly in various environments—independently, within a team, face-to-face, and virtually.
• Engage and participate on camera during online meetings and training in a virtual environment.
• Research and respond to complex customer communications, concerns, conflicts, or issues.
• Document claim files with notes, evaluations, and decision-making processes.
• Investigate, review, determine, and verify complex coverage and policy information.
• Handle complex contents inventories, pricing analysis, mitigation bills, and prepare claims reports.
• Negotiate complex claims involving Public Adjuster involvement.
• Serve as a committee team lead for medium-sized projects or as a team member on large projects.
• Apply proficient knowledge of all regional construction types and related repair methodologies.
• Assist in reviewing files and making recommendations for escalation to the Home Office.

Responsibilities

• Reinspect complex and occasionally highly complex damage estimates and provide quality evaluation coaching.
• Demonstrate advanced knowledge of all regional construction types and related repair methodologies.
• Serve as a committee team lead for large projects or as a team member on very large projects.
• Act as a resource to leadership or others on complex and occasionally highly complex claim/coverage matters and high-severity claims.
• Handle inside investigations of complex and occasionally highly complex mortgagee claims.
• Review customer satisfaction results; recommend, design, and implement personal and business unit action plans.
• Manage, research, and resolve complex and occasionally highly complex customer communications, concerns, conflicts, or issues.

Qualifications

• 5 or more years of property adjusting experience.
• Construction or trades experience.
• Strong written and verbal communication skills.

This position is not available for those who reside in California, Alaska, Hawaii, Puerto Rico, and Washington.

Skills

• Active Listening
• Critical Thinking
• Time Management
• Working Independently
• Xactimate

Pay

Base compensation offered for this role is $62,100–$117,900 annually, based on experience and qualifications.

Schedule

This position follows a 10/4 schedule (10 days on, 4 days off) with hours of 7:00 AM–7:00 PM and requires 70% or more travel.

Benefits

• Eligibility for a $1,000 Licensing Sign-On Bonus if you hold applicable active licenses (e.g., Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License). Note: Candidates who currently or have previously worked for Allstate and its family of companies are not eligible.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to offset internet costs for eligible remote employees.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you must secure the license(s) within 60 days of hire.