Catastrophe Property Field Claims Adjuster

You will investigate and maintain property catastrophe claims, determine liability, secure information, review coverages, arrange appraisals, and settle claims. This role offers a company fleet vehicle with the option for personal use and reports to the CAT Property Claims Manager. You will be deployed to the field when a catastrophe occurs.

Responsibilities

• Investigates origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis, including both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies them to assigned losses.
• Proactively provides all parties with claim process and status updates as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent experience.
• Demonstrated experience handling moderately complex claims or equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages or equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process or equivalent knowledge.
• Valid driver’s license required plus an acceptable driving record.
• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 50% travel.
• Catastrophe duty up to 75% as applicable.
• In this primarily home/field-based role, you will spend 80% of your time (4+ days per week) working from home or in the field.
• On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures. This may include visiting areas with higher hazards than a typical office environment, such as customer homes or other locations for interior, exterior, and roof inspections.
• Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low and high temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Preferred Locations

Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas, Virginia, North Carolina, and South Carolina.

Pay

Position compensation range: $57,000.00 - $94,000.00 (salary). Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

To ensure a strong start, all employees participate in New Employee Orientation during their first week, held in person at Madison, WI Headquarters or one of our core locations. At times, sessions may be delivered virtually based on scheduling and availability.