Catastrophe Property Field Claims Adjuster

About the role

You will investigate and maintain property catastrophe claims. You will determine liability, secure information, review coverages, arrange appraisals, and settle claims. You will report to the CAT Property Claims Manager. You will be deployed to the field when a catastrophe occurs.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Requirements

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.
• Travel up to 50%; catastrophe duty up to 75% as applicable.
• Preferred locations: Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas, Virginia, North Carolina and South Carolina.

Specialized Knowledge & Skills

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures. This position may require employees to visit areas with higher hazards than a typical office environment, such as customer homes or other locations for interior, exterior, and roof inspections.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Work Location

This role is primarily home/field-based; you will spend 80% of your time (4+ days per week) working from home or in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Benefits

• Company fleet vehicle with the position and option to use the vehicle for personal use.
• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution and a pension plan.
• Annual incentive.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.
• Relocation support is offered for eligible candidates.

Pay

Position Compensation Range $57,000.00 - $94,000.00. Pay Rate Type Salary. Compensation may vary based on the job level and your geographic work location.

Additional Information

• All employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.