Catastrophe Property Field Claims Adjuster

You will investigate and maintain property catastrophe claims, determine liability, secure information, review coverages, arrange appraisals, and settle claims. You will report to the CAT Property Claims Manager and be deployed to the field when a catastrophe occurs. This role offers a company fleet vehicle with the option for personal use. Preferred locations include Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas, Virginia, North Carolina, and South Carolina.

Primary Accountabilities

• Investigates origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis, including both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages, applying them to assigned losses.
• Proactively provides all parties with claim process and status updates; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent experience.
• Demonstrated experience handling moderately complex claims or equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages or equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process or equivalent knowledge.

Requirements

• Valid driver's license required plus an acceptable driving record.
• Obtain state-specific property casualty claims licensing as required.
• Travel up to 50% and catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures, including visiting areas with higher hazards than a typical office environment (e.g., customer homes for interior, exterior, and roof inspections).
• Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low and high temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Pay

Position compensation range: $57,000.00 - $94,000.00 (salary). Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Schedule

• Primarily home/field-based role, spending 80% of time (4+ days per week) working from home or in the field.
• Occasional travel to office locations for in-person engagement activities such as team meetings, trainings, and culture events.
• New Employee Orientation during the first week, held in person at Madison, WI Headquarters or a core location (may be virtual based on scheduling).