Catastrophe Property Field Claims Adjuster

You will investigate and maintain property catastrophe claims, determine liability, secure information, review coverages, arrange appraisals, and settle claims. This role reports to the CAT Property Claims Manager and includes deployment to the field when a catastrophe occurs. A company fleet vehicle is provided, with the option for personal use.

Primary Accountabilities

• Investigates origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis, including both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages, applying them to assigned losses.
• Proactively provides all parties with claim process and status updates; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent experience.
• Demonstrated experience handling moderately complex claims or equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages or equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process or equivalent knowledge.
• Valid driver’s license and acceptable driving record.
• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 50% travel.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures, including visiting areas with higher hazards (e.g., customer homes for interior, exterior, and roof inspections).
• Moving in different positions to accomplish tasks in tight or confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Exposure to low and high temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

• All employees participate in New Employee Orientation during their first week, held in person at Madison, WI Headquarters or a core location (may occasionally be virtual).
• Offer contingent on results of applicable background checks and signing a non-disclosure agreement for proprietary information.
• Sponsorship is not available for this position.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive, 9 paid holidays, and paid time off (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Pay

Position Compensation Range: $57,000.00 - $94,000.00 (salary). Compensation may vary based on job level and geographic work location. Relocation support is offered for eligible candidates.

Schedule

Primarily home/field-based role, with 80% of time (4+ days per week) spent working from home or in the field. Occasional travel to an office location may be required for team meetings, trainings, or culture events.

Preferred Locations

Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas, Virginia, North Carolina, and South Carolina.